1) Overview
Enrollait is a subscription software platform. Refund requests are evaluated under this policy, subject to any non-waivable rights you may have under applicable law.
Quick summary
- • Request within 30 days of the charge date.
- • Eligible reasons include non-activation, critical issues we can’t resolve, or incorrect charges.
- • Third-party/integration issues are typically non-refundable.
2) Eligibility for Refunds
Refund requests
- • Refunds must be requested within 30 days of the original purchase or charge date.
- • Only the original purchaser / account owner may request a refund.
Valid reasons
Refunds may be considered only in these cases:
- • The service was not delivered/activated (e.g., unable to access after payment).
- • The platform has critical technical issues that prevent core functionality and our support team is unable to resolve them within a reasonable timeframe.
- • You were charged incorrectly (duplicate payment or incorrect plan charge).
3) Non-Refundable Cases
Refunds are not issued for:
- • Change of mind after purchase.
- • Issues caused by third-party services outside our control, including but not limited to: your LMS setup (e.g., Moodle configuration), plugins, server environment, hosting provider; payment/email provider outages; or misconfiguration of integration credentials.
- • Discounts, promotional pricing, or price changes.
- • Failure to review product details, documentation, or requirements before purchase.
- • Requests made after 30 days from the charge date.
4) One-Time Services & Add-Ons
Some add-ons may be billed as one-time fees (e.g., setup services or custom domain setup).
- • Setup / implementation services are generally non-refundable once work has started.
- • If you cancel before work begins, we may refund the setup fee at our discretion.
- • If a one-time add-on fails to be delivered due to an issue on our side and we cannot remedy it, a refund may be issued.
5) How to Request a Refund
To request a refund, email support@enrollait.com and include:
- • Order ID / invoice reference
- • Account email used at purchase
- • Reason for the request
- • Supporting information (screenshots, error messages, steps to reproduce)
6) Review & Processing Times
- • We review requests and respond within 5–7 business days.
- • Approved refunds are issued to the original payment method.
- • Depending on your provider, refunds may take 5–10 business days to appear.
7) Account Access After Refund
If a refund is issued:
- • Your subscription may be canceled or reverted, and access to paid features may be removed.
- • You must stop using paid features included in the refunded plan.
8) Chargebacks & Disputes
If you initiate a chargeback or payment dispute, we may suspend your account while the dispute is investigated. We encourage contacting support first so we can resolve issues quickly.
9) Contact
EMAIL
Support:
support@enrollait.com